Our account number with your company is XXXXXXXX).
Please stop taking automatic payments from our PayPal for payments to our account with your company. I find that TotalAV's tactics of withdrawing funds without authorization AFTER an account has been closed to be fraudulent. I do not receive email from TotalAV or I would have been able to stop this from going through our account. The letter that contained the information above AND the following:I demand that TotalAV immediately refund the $426 and cease and desist from withdrawing funds from our PayPal account. On Apyou are NOW taking out $159! A total of $426! AFTER I canceled our subscription!I sent and email to the address PayPal had listed on the receipt. BUT I notice now that: On Ap$19 was taken from our account On Ap$99 was taken out On Ap$149 was taken out. During Covid I did not keep very good track of our finances. I was refunded the money after reaching out and canceling the account. After going on to the TotalAV website, I noticed that even after cancelling the account in 2019, TotalAV has continued to withdraw funds annually. Today I noticed that once again TotalAV has made a withdrawal from my PayPal account. Thank you for taking the time to contact us and know that we are here to help with any future queries you may have. I can confirm however that your services have been fully cancelled and no further payments will be taken. I can see that you have previously decided to continue your subscription with Total Adblock after accepting the discounts our team have offered to you when you advised us you wanted to disable the automatic renewal of the service.Īs no refund has ever been requested prior to now, your request unfortunately falls outside of our 14 day money-back guarantee. The monthly fee reverts back to its regular rate after the first month. You signed up with Total Adblock on for $2.99 which is an introductory offer of our service.
I have reviewed your account and your complaint in it's entirety and have concluded the following:
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